Revolutionary New M2M Integration
Your Machines are Talking.
Are You listening?
The Social Machine provides products with a voice. Now, products can automatically inform a support organization before they break down. Combined with data analytics, customer service can move from a reactive to preventative service model. Product data can be shared with research and development to drive improvements in next-generation products. High product usage can result in a notification to the sales team creating up-sell and cross-sell opportunities. With all these new innovations made possible by The Social Machine, organizations can listen to their connected products and create new levels of internal collaboration, breaking down silos, getting closer to their customers and unlocking new sources of productivity gain.
The Social Machine is the first Connected Product solution available on the Salesforce AppExchange. The Social Machine enables you to seamlessly connect your products into your core business processes on the Salesforce Platform; transforming your raw machine data into actionable business information.
See how ATEK leveraged The Social Machine to transform their customer service model and create a new revenue stream.
Learn how a manufacturer of hot tubs is using Device Cloud by Etherios and The Social Machine to deliver a new level of service to their customers.